Emergency Dig Process

What to do in case of an emergency dig.

Be sure it's an emergency. California Law defines an emergency as involving clear and imminent danger, demanding immediate action to prevent loss or damage to life, health, property or essential public services.

1. Emergency Location Request between 6AM and 7PM

If you are calling in an emergency location request you will need the following information:
  • If the location has been delineated in white as per California Law
  • Location of the emergency - including county and city and whether work enters the street or sidewalk
  • If there will be any boring (drilling or augering), explosives, or vacuum equipment will be used to expose the lines
  • The type of work taking place
  • For whom the work is being done for
  • Permit # - if applicable
  • When the work will begin, and if any work takes place during the weekend or at night (after 5PM)
  • The contact name and phone number of the person who can answer questions about the emergency

2. Emergency Location Request after 7PM, before 6AM and on weekends/holidays

  • Go to Contact Lookup in Digalert Direct
  • If looking up contacts for a ticket number:
    1. Click the "Lookup By Ticket" tab at the top
    2. Enter the ticket number for the contacts you want
    3. Click "Search" to view emergency and after hours contacts for that ticket number
  • If looking up contacts by location:
    1. Click the "Lookup By Location" tab at the top
    2. Select the county and place for the location
    3. Enter the address or location in the Location field
    4. Click "Search" to verify that the location drawn matches the area in which you want contact information
    5. If the location is correct, click "Get Members" to view the contacts
    6. If the location is incorrect, click the trash icon to clear the drawing and draw your own using the pencil tool
    7. When you have your correct location, go to #5
  • Now that you have contact information for each member for your location, contact each member directly